ACD’s “Customer First” Solution Enhances Customer Experience

 

customer first

CARLSBAD, California – September 2, 2014 – ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Customer First to its industry leading auto claims workflow management platform, AutoLink.

Customer First is an enhanced feature within AutoLink that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process.

“I’m very excited with the initial results Customer First has delivered. One of the most crucial moments of truth for an insurer is the initial 24 hours of the claim. Customer First removes moments of uncertainty for the policyholder through innovative technology,” stated Ernie Bray, CEO of ACD.  “To us, Customer First is the first step of a larger initiative we have here at ACD to always put the customer’s experience first. We live in a time crunched world and by providing various avenues of contact through integrated solutions leads to better claim outcomes and greater satisfaction,” added Bray.

Customer First is now available as a feature within ACD’s award winning AutoLink software.

About ACD

ACD creates revolutionary technology and combines it with the finest claims services group available. Through advanced technology such as AutoLink, PropertyLink and SubroLink to network management of auto & property damage appraisal services, ACD is fast becoming the leader in BPO solutions to the property and casualty industry. ACD delivers key information, decision support, auditing, consulting and serves to connect the links of the entire claims value chain. The firm has processed over $2.5 billion dollars in assessed damages, servicing over 225 insurers including 11 of the Top 25 national carriers. For more information visit ACD www.acdcorp.com

 

ACD WINS GOLD STEVIE® AWARD IN 2014 INTERNATIONAL BUSINESS AWARDS

ACD receives Stevie Award in Mobile Apps for Self(ie) Service™ Mobile Auto Claims Solution

Carlsbad, CA – August, 18th, 2014 – ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry was named the winner of a Gold Stevie® Award in the Mobile Apps category in The 11th Annual International Business Awards today.

We’re thrilled to win this international award for the innovation of our mobile solution, Self(ie) Service™. To receive such recognition goes a long way toward our mission of expanding our reach on a global scale. We are seeing a tremendous awakening within the claims industry from insurers of all sizes who have adopted our technology & service solutions,” said CEO Ernie Bray.

“At ACD we are continually deploying new software solutions to provide maximum value to our clients and connect the links of the entire auto claims value chain. Awards such as this are a glowing testament to the hard work and dedication of our innovation team.

Stevie Award winners were selected by more than 250 executives worldwide who participated in the judging process from May through early August.

“We congratulate all of the Stevie winners in this year’s IBAs,” said Michael Gallagher, president and founder of the Stevie Awards. “The quality of entries we receive improves every year. This year’s judges were rewarded with the opportunity to review more than 3,500 stories of business achievement and innovation from around the world. We look forward to celebrating the winners’ achievements in Paris on 10 October.”

Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the Westin Paris – Vendôme Hotel in Paris, France on 10 October.

More than 3,500 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

About ACD

ACD creates revolutionary technology and combines it with the finest claims services group available. Through advanced technology such as AutoLink, PropertyLink and SubroLink to network management of auto & property damage appraisal services, ACD is fast becoming the leader in BPO solutions to the property and casualty industry. ACD delivers key information, decision support, auditing, consulting and serves to connect the links of the entire claims value chain. The firm has processed over $2.5 billion dollars in assessed damages, servicing over 225 insurers including 11 of the Top 25 national carriers. For more information visit ACD www.acdcorp.com

About the Stevie Awards
Stevie Awards are conferred in six programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. The sixth program, the German Stevie Awards, opens for entries on 18 August. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

你好! 我们是ACD

We are ACD!  Yes, Self(ie) Service™,  ACD’s industry leading self service mobile claims solution is now in many languages!  With ACD, insurers receive the benefit of years of claims experience backed by the leading technology solutions. ACD is the first and only firm to unveil multiple languages to meet our clients and their policyholder’s needs.

Here’s the latest interview discussing self service solutions.Bert-Ernie_edited-1