CARLSBAD, California – September 2, 2014 – ACD, a national leader in claims management, advisory, audit and technology solutions to the property and casualty industry has announced the release of Customer First to its industry leading auto claims workflow management platform, AutoLink.
Customer First is an enhanced feature within AutoLink that dramatically decreases cycle times, increases customer communication and leverages technology to speed up the claims process.
“I’m very excited with the initial results Customer First has delivered. One of the most crucial moments of truth for an insurer is the initial 24 hours of the claim. Customer First removes moments of uncertainty for the policyholder through innovative technology,” stated Ernie Bray, CEO of ACD. “To us, Customer First is the first step of a larger initiative we have here at ACD to always put the customer’s experience first. We live in a time crunched world and by providing various avenues of contact through integrated solutions leads to better claim outcomes and greater satisfaction,” added Bray.
Customer First is now available as a feature within ACD’s award winning AutoLink software.
ACD creates revolutionary technology and combines it with the finest claims services group available. Through advanced technology such as AutoLink, PropertyLink and SubroLink to network management of auto & property damage appraisal services, ACD is fast becoming the leader in BPO solutions to the property and casualty industry. ACD delivers key information, decision support, auditing, consulting and serves to connect the links of the entire claims value chain. The firm has processed over $2.5 billion dollars in assessed damages, servicing over 225 insurers including 11 of the Top 25 national carriers. For more information visit ACD www.acdcorp.com